Burr Coffee Grinder #KCG0702
Product Details
Web ID: 14357342 months ago
from Ottawa, Canada
Shameful
Feels like deceptive marketing. Built like their famous stand mixer - heavy metal casing, metal cover on the bottom, proper machine screws. Take it apart to clean it and you'll find nice steel burr plates, heavy machine screws and there's even a brass bushing for the shaft. Take the motor out to realize that the motor, which is a heavy duty one, is married to the drive shaft with a planetary transmission that can best be described as "made of cheese". Why fall down here? Why can't I buy parts? Shameful.
Customer review from kitchenaid.com
Response from kitchenaid.com
CA Social2 months ago
Hello genXer. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include Review ID # 287543503, so we can look into what happened. Thank you. - Teresa
6 months ago
from Silverdale, WA
Plastic gears and incapable of espresso grind
Plastic gears stripped out 3 months after warranty ended. Company isn’t stepping up. Waste of money. Quite incapable of grinding fine for espresso anyway, but okay for drip coffee.
Customer review from kitchenaid.com
Response from kitchenaid.com
KA Review Team6 months ago
Dear KBV5, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Burr Grinder. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID# 284974524 used for the review, phone number, street address, zip code, model & serial number on the appliance, and date of purchase. We look forward to your reply. Thank you. Review Team
1 year ago
Best one I've used
[This review was collected as part of a promotion.] This is the 3rd Kitchen Aid burr grinder I've purchased because it's much better than any other grinder. I do use hearing protection when I grind since I use it daily.
Customer review from kitchenaid.com
1 year ago
Superb performer
I admit to being a coffee purist. Probably my recent purchase of a commercial coffee roaster would bear this out. The roaster provides me with amazing finished beans from all over the world. Early in my coffee journey, I learned that great coffee beans are useless without a proper grind. I tried several coffee grinders, only to end up with irregular sized grounds that were full of static electricity. But over twenty years ago, I discovered the brilliantly designed, quality built, KitchenAid ProLine grinder. Such a performer!! It produces even sized grounds, with no static electricity. At around year 17, I replaced the burrs. That’s been the only maintenance I’ve performed on this flawless machine. And the delicious coffee I’ve enjoyed over twenty years would have been far less enjoyable had I not found this machine. Needless to say, I recommend the KitchenAid ProLine coffee grinder wholeheartedly!
Customer review from kitchenaid.com
1 year ago
from Los Altos, CA
Going strong after 18 years, static prevention.
I bought the grinder 20 years ago, had some issues with bean bridging (wouldn't feed up top) with the original design so KitchenAid replaced it under warranty. I've used my grinder almost daily for 18 years. I had some issues with static making fine grounds difficult to fall cleanly into the receiver bowl. I now use an eye dropper with water (reverse osmosis) and drop 2 drops into the feed throat of the grinder before I put the beans in and an additional 1 to 2 drops depending on amount of beans I'm grinding. 18-20 grams of beans = 3 drops, 24-30 grams = 4 drops. I weigh out the beans before each grind so I don't keep beans in the hopper, allowing me to do the water drop thing. This has eliminated all static problems for me over the years (probably been doing this 10 years now). The grinder is powerful and grinds pretty uniformly, especially with finer grinds. Even though my unit was a redesign from the original, it still has some issues with the beans not feeding completely into the throat without me grabbing the grinder by the sides and shaking it while grinding! The unit has a flat burr design for whatever that's worth. I'm going to be critical and taking one star off for the fact that I have to shake the unit to get all beans to feed. KitchenAid customer support was extremely helpful and customer oriented when I had to deal with the original unit 18 years ago. I hope they are as great now!
Recommends this product
Customer review from kitchenaid.com
2 years ago
from Ventura, Ca.
Best I could find
[This review was collected as part of a promotion.] I use burr grinders for their consistency of grind. This is the best of three I have had. It is as close you can get for a home grinder as the more professional versions. Two minor thoughts is the glass catch jar is slightly cumbersome to extract the coffee, so I use a measuring cup instead. And, it still has a chute for the coffee to exit the grinder, I had hoped it would drop straight through. Other than those two issues, it is quiet, consistent, easy to clean. I have drank coffee since the 5th grade, so I like the beverage.
Recommends this product
Customer review from kitchenaid.com
2 years ago
from Montreal Canada
Poor Gearbox
the grinder is great aand built as a tank with the exception of the gearbox which has no replacement available so it is scrapped just because of this part (gearbox)
Recommends this product
Customer review from kitchenaid.com
Response from kitchenaid.com
Customer Care2 years ago
Hello, Guy! I do apologize for the issues that are occurring with your unit. We never want that for any of our customers. If you could please email us at canadasocial@kitchenaid.com and include your name, phone number, address, model number, serial number, and your review ID 220023. We would be more than happy to look into this for you. Thanks! -Holly
4 years ago
from Langley BC
Age45-54
Love It
I love this burr grinder. I moved up from another professional model that worked fine but was just loud and messy. I love the vintage design of this model and how well built it seems to be. It is nice and quiet while grinding and does a good consistent job. It does say it includes a scoop and a brush for cleaning, however I did not find any brush in the box, just the scoop but I am sure any good brush should work. I would like to see a larger capacity hopper as it does not hold a lot, and the glass beeker needs to sit on some sort of rubberized ring and not the hard plastic ring currently used as I find the vibration from the grinder makes the beaker vibrate away from its spot and the ground coffee spills if you are not watching it. My impression otherwise is this grinder will last for may years and is well with the money spent.
Recommends this product
Customer review from kitchenaid.com